Refund policy

By using our service and buying our eSIM, you have agreed with our terms of cancellation and refund as follows:
  • The cancellation and refund requests will be accepted in the following case only:
    • you cancel your order before we send you the QR code via email,
    • your esim has an error that cannot be fixed by us.
  • The cancellation and requests will NOT be accepted in the following cases:
    • you do not see your eSIM in your primary inbox but fail to contact us to check why you do not receive your eSIM, because sometimes the eSIM delivery may be mislabeled as spam or promotion email.
    • you have received your eSIM QR code via email or any channel due to the eSIM is a digital product and it cannot be canceled once delivered.
    • the QR code has been scanned,
    • the esim has an error which has been fixed by us and communicated to you.
  • In cases of experiencing problems with our service, we support a refund or exchange only when the problem has been submitted and verified through our Support Team. Our Support Team will examine whether the problem falls under our responsibility, and then only if applicable, we will initiate your refund. Once again, please note that the request for a refund after returning to your home country without prior confirmation cannot be processed.
  • To cancel your order and request a refund, contact Vietnam Discovery at esim@vietnamdiscovery.com. Please let us know your order number, product name, and the reason for the refund.
  • A refund will be made the same way as the payment method (e.g. paypal) used to make the purchase. A refund process may take up to 10 business days.